Technical support for our products is exclusively handled by EL-CELL GmbH. The following procedure must be followed when any part of our products returned to EL-CELL GmbH for repair.
1. Send an e-mail to firstname.lastname@example.org to obtain a return authorization number and a decontamination report form.
2. Sign the decontamination report asserting that the instrument has been decontaminated and is safe for technicians to work on it.
3. Describe in detail what is wrong.
4. Include a contact name, address, telephone number, and email address.
5. Return the instrument to the following address: