Technical support

Technical support

Technical support for our products is exclusively handled by EL-Cell GmbH.

These procedures must be followed when any part of our products is returned to EL-Cell GmbH for repair.

1. Download and fill out the return merchandise authorization (RMA) and decontamination report form.
Sign the decontamination report asserting that the instrument has been decontaminated and is safe for technicians to work on it.

RMA form (EN)

Download PDF

RMA form (DE)

Download

Decontamination report

Download

2. Send an e-mail to support@el-cell.com. Attach the filled out RMA and decontamination report form.

3. We will contact you with possible solutions.

4. In case of a product return please use the following address:

EL-Cell GmbH
Tempowerkring 8
21079 Hamburg
Germany

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