Technical support

Technical support

Technical support for our products is exclusively handled by EL-Cell GmbH.

These procedures must be followed when any part of our products is returned to EL-Cell GmbH for repair.

1. Send an e-mail to support@el-cell.com describing your issue.

2. We will contact you with possible solutions. If a product return is necessary, we will send you the required return merchandise authorization (RMA) and decontamination report form along with an estimate of costs.

3. Fill out the return merchandise authorization (RMA) and decontamination report form. Sign the decontamination report asserting that the instrument has been decontaminated and is safe for technicians to work on it.

4. Attach the completed RMA and decontanimation forms and return them with the product to this address:

EL-Cell GmbH
Tempowerkring 8
21079 Hamburg
Germany

Important note:

Please be sure to contact us before returning any products to us. We will not open or process shipments without a completed decontamination Report or RMA!

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